Refund policy
Last updated: 10th October 2025
At Hawkso, we care about your satisfaction. If your order didn’t meet expectations, we’re here to make it right. Please review the information below to understand our return and refund process.
Our Promise
Your satisfaction matters to us. If your Hawkso product isn’t what you expected, you can request a return within 14 days of receiving it.
We accept returns on items that are:
- Unused, unwashed, and in their original condition
- Returned with all packaging, accessories, and tags intact
- Accompanied by a valid receipt or proof of purchase
Items showing wear, damage, or missing components not caused by shipping or manufacturing issues aren’t eligible for return.
How to Start a Return
Starting a return is simple.
Email Support@hawkso.com with your:
- Order number
- Product name
- Reason for return
Once approved, you’ll receive a prepaid return shipping label and easy step by step instructions.
📦 Return Address:
Hawkso Returns Department
1280 State Rt 27
Woodbridge Township, NJ 07067
Please note: Returns sent without prior approval can’t be accepted or refunded.
Damaged or Incorrect Items
We stand behind the quality of every Hawkso product.
If your order arrives damaged, defective, or not as described, please contact us within 48 hours of delivery at Support@hawkso.com.
Include your order number and clear photos so we can assess and resolve it right away whether by replacement, credit, or refund.
Non-Returnable Items
For health and safety reasons, some items can’t be returned:
- Perishable or consumable pet products (e.g., food or treats)
- Custom or personalized items
- Personal care and cleaning supplies
- Gift cards and sale items
- Hazardous or flammable materials
Orders returned due to incorrect addresses, unclaimed packages, or delivery refusal aren’t eligible for a refund.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item:
Submit a return request for your original purchase.
Once your return is approved, place a new order for the item you want.
Refund Timeline
When your return is received and approved, you’ll receive an email confirmation.
Refunds are issued to your original payment method within 10 business days of approval.
Bank processing times vary. If 15 business days have passed and you haven’t received your refund, please contact Support@hawkso.com for help.
Our Commitment to Care
Every Hawkso product is created to elevate your pet’s daily life.
If your experience ever falls short of that promise, we’ll do everything we can to restore your trust because at Hawkso, your peace of mind matters as much as your pet’s comfort.
🕒 Monday–Friday | 9 AM – 5 PM EST